Refund Policy
Last updated: 17 September 2026
Every EvoSlim order carries a 60-day money-back guarantee from the purchase date. Start a claim by emailing support@evooslim.com with your order number.
The window
Sixty days, running from the day you paid rather than the day the parcel landed — your order confirmation email carries the exact date. Inside that window, dissatisfaction of any kind entitles you to the purchase price back.
Sixty days is enough to build the daily habit and judge whether it fits your routine. It is not enough to reach the far end of the 60 to 90 day period this category is normally judged over, which is worth planning around rather than discovering.
Claiming it, in four steps
- Email support@evooslim.com inside your window, with the order number and the email address used at checkout.
- Hold for the return authorisation and the address to use. Parcels that arrive unannounced are genuinely difficult to match to an order, so please do not send anything before you have it.
- Post the bottles back — full, part-used or empty, it makes no difference. Use a tracked service and keep the receipt until the money lands.
- Money goes back to the card or account you paid with, usually inside 5 working days of the return reaching us.
What is returned to you
| Item | Refundable? |
|---|---|
| Purchase price of the product | Yes, in full |
| Shipping and handling paid at checkout | No |
| Postage you pay to send the bottles back | No |
How long the money takes
Issued within 5 business days of the return reaching us, after which it follows your bank's own timetable — usually another 3 to 10 business days, occasionally longer on an international card. Two weeks with nothing on the statement? Tell us and the transaction reference goes to you to pass on.
Timing your decision
Feedback on formulas like this builds over weeks. If you intend to give EvoSlim a fair run, mark day 50 in your calendar when the confirmation email arrives — that leaves a clear ten days to act while the option is still open, rather than realising on day 63.
If the order itself went wrong
Damaged or incorrect on arrival: email a photograph within 7 days and we replace or refund in full, shipping included, with nothing to return.
Tracking says delivered but nothing came: check with neighbours and your local depot first, which resolves it more often than not. Failing that, write to us and we open an investigation with the carrier.
Where the guarantee does not reach
- Requests made more than 60 days after the purchase date.
- Bottles bought on Amazon, eBay or any other marketplace rather than the official checkout — those sellers cannot honour this guarantee and their own policy applies.
- Parcels sent without an authorisation, which we may have no way to identify or credit.
Cancelling before dispatch
Email as quickly as you can. Orders join the fulfilment queue within a few hours; anything still unshipped is cancelled and refunded in full, shipping included.
Contact
support@evooslim.com · EvoSlim Customer Care, 3524 Silverside Rd, Suite 35B, Wilmington, DE 19810, United States. We come back to you within one working day, Monday through Friday.