Shipping Policy
Last updated: 17 September 2026
When your order leaves
Packing runs Monday to Friday, excluding US public holidays, and most orders go out within one or two business days. Anything placed over a weekend joins the queue on Monday morning.
Shipping cost
| Package | US shipping |
|---|---|
| 2 bottles | Calculated at checkout |
| 3 bottles | Free |
| 6 bottles | Free |
Whatever applies to your order appears at checkout before you pay, and nothing is added afterwards.
How long delivery takes
| Destination | Estimated transit |
|---|---|
| Contiguous United States | 5 to 7 business days |
| Alaska, Hawaii and US territories | 7 to 12 business days |
| Canada | 10 to 15 business days |
| Elsewhere, where available | 12 to 20 business days |
These are carrier estimates rather than promises. Bad weather, customs queues and the two weeks around a big holiday all add time.
Tracking
Once the carrier picks the parcel up, a tracking number is emailed to you. A first scan can lag by a day, so a blank tracking page on day one means nothing. Five working days of no movement is worth flagging to us.
International orders
Where we ship outside the United States, import duty, VAT, GST and customs handling are levied by the destination country and are the recipient's responsibility. Those rates are set by your government and we cannot calculate or prepay them. A parcel refused at customs and returned is refunded less the outbound shipping cost.
Addresses
Read yours back at checkout. Spotted an error afterwards? Write in straight away; anything still sitting with us can normally be corrected. After dispatch the address is fixed; a parcel bounced back for a wrong address has to be reshipped at cost.
Damage and non-delivery
Damaged in transit: photograph it and email within 7 days for a free replacement. Scanned as delivered yet nowhere to be seen? Neighbours and the depot first; after that, write in and we open a carrier case.
Storing your bottles
Store EvoSlim somewhere cool and dry, away from sunlight and out of reach of children, and do not take capsules past the date on the bottle. Anything that looks or smells off should not be taken — write to us for a replacement. With a multi-bottle package, leave the unopened bottles sealed until you get to them.